Communication & Staying Connected

Make room for the person’s voice

Reduce competing noise, speak directly to the person, and give them time. Ask whether spoken words, a written note, a picture, or a gesture works best. Do not turn a conversation into a memory quiz.

• Ask before finishing a sentence or answering on someone’s behalf.
• If a long explanation is confusing, offer one idea at a time.
• Check that glasses or hearing aids are available when needed.

Learn more: Alzheimer’s Association: Communication ↗

When the same question or worry comes back

Repetition may reflect a forgotten answer or a need for reassurance. A simple response, a useful reminder, or time together may be more helpful than pointing out how often the question has been asked.

• Notice whether the question is really about safety, waiting, or an unfamiliar plan.
• Use a calendar or written answer only if the person finds it reassuring.
• Take a short break with safe backup if you are becoming overwhelmed.

Learn more: Alzheimer’s Association: Repetition ↗

What do I say when…

The practical response guide offers several options for 13 situations, including asking to go home, refusing a shower, not recognizing someone, and feeling accused or frightened. The examples are invitations to adapt, not scripts that always work.

• Start with the emotion or concern rather than winning an argument.
• Use only reassurance that is true; avoid promises you cannot keep.
• If a response increases distress, stop and change the approach.

For family and friends

You do not need perfect words to stay connected. Invite the person to an activity they enjoy, speak with them rather than only with their companion, and keep offering contact without pressure.

• Try: “Would you like company, a ride, or some quiet time?”
• Try: “Would you like me to listen or help make a plan?”
• Respect a request for space, privacy, or a different kind of help.